04OperationsIntroductory

    AI for Customer Service & Operations

    Chatbots, triage and response automation

    Full day · 9am–4:30pm Operations, LeadersFrom £1,500/day
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    Learning Outcomes

    • Understand where AI can handle customer queries
    • Build a simple FAQ chatbot without coding
    • Design handoff points — when to escalate to humans

    Day Agenda

    09:00–10:30Customer service AI landscape — what's possible today
    10:45–12:30Build a chatbot: Tidio/Voiceflow live demo
    13:30–15:00Escalation design and human-in-the-loop
    15:15–16:30Measure impact: CSAT, handle time, deflection rate
    Breaks10:30–10:45 · 12:30–13:30 (lunch) · 15:00–15:15

    Tools & Platforms

    TidioIntercomZapierVoiceflowChatGPT API

    What You Leave With

    Chatbot blueprint and escalation flow diagram

    Mapped to ST0512 Level 4 AI & Automation Practitioner — S: Integrate AI to manage data efficiently

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